What is a financial statement?

A financial statement gives us a clear picture of your financial situation. In this statement, you set out your income and expenditure along with any debts that you have.

You need to complete a financial statement to help us understand your circumstances. We use the information you provide to assess if any of our alternative repayment arrangements are suitable for you. Completing one of these forms is also useful to you, as it may help you think of ways to reduce your expenses.

There are two financial statements: the Standard Financial Statement (SFS) and the Income and Expenditure (I&E) form.

Which form do I need?

Standard Financial Statement (SFS): For borrowers in difficulty with mortgage repayments on their primary residence who are in the Mortgage Arrears Resolution Process (MARP). Your primary residence is the residential property you live in as your home, or the only residential property in Ireland that you own (even if you do not live in it).
Income and Expenditure (I&E) form: Used for buy-to-let mortgage customers or those notified they are outside of the MARP.

Where can I complete the form?

There are several ways you can fill out the financial statement.

In MyPepper: If you are registered, the correct form will show automatically on your account screen. You can save and return to it later. See our MyPepper guide for completing SFS and I&E form.
From the website: You can complete the statement from the website in two ways.

Online: Fill in the SFS or I&E form online. Then print it out, sign it and post it to us at: Pepper Advantage, 4310 Atlantic Avenue, Westpark Business Campus, Shannon, Co Clare.
On paper: Print out the SFS or I&E form. Complete it by hand, then post it to us at: Pepper Advantage, 4310 Atlantic Avenue, Westpark Business Campus, Shannon, Co Clare.

In the booklet: We can send you a paper copy of the SFS or I&E booklet. Fill in the form in the booklet and post it back to us. Call us on 0818 818 181 to request a booklet.

Tips for completing your statement

Gather your documents: It is useful to have the documents below on hand to help you complete the form.
- Most recent payslips, if you are a PAYE worker
- Bank statements
- Business accounts, if you are self-employed
- House insurance bills
- Utility bills
- Any other debt statements
We may ask for these and other additional documents to give us a full picture of your situation. We will let you know what we need during the assessment.
Reasonable living expenses calculator: Use this calculator to help you complete Section D (Monthly Household Expenditure) accurately.
Calculate monthly averages: The form asks for monthly figures. It is helpful to have a calculator on hand while filling in the form.

If you are paid weekly: Multiply your weekly pay by 52 and divide by 12.
If you are paid fortnightly: Multiply your fortnightly pay by 26 and divide by 12.

Be thorough: Do not leave any sections blank. If a section does not apply to you, please write N/A (not applicable) in large letters across it. Completing this form can help you identify areas where you might be able to reduce your monthly outgoings.
Signatures: All borrowers named on the mortgage account must sign and date the signature section if completing the form together, or, complete, sign and date separate forms. Missing signatures will slow down the assessment.

Useful information

Click on a heading below to view more details and resources.

1. Guides and regulatory information

SFS Completion Guide: Whether you are completing an SFS or an I&E form, you can use the Guide to Completing a Standard Financial Statement from the Central Bank’s Consumer Hub. This guide provides step-by-step instructions to help you provide the most accurate information.
MARP booklet: Download our information booklet for borrowers in the MARP to understand the full process and how the MARP can protect you.
A copy of any form or guide on this page can be downloaded from our website, or you can request a printed copy by calling our team.

2. More useful resources

Credit report: You must provide details of other debts. These are listed in your credit report, which is free of charge from the Central Credit Register.
Reasonable living expenses: Use the guidelines from the Insolvency Service of Ireland (ISI) to help complete Section D (Monthly Expenditure). This helps ensure your household budget is realistic.
MABS: For free, independent and confidential advice on budgeting and completing these forms, contact the Money Advice and Budgeting Service at https://www.mabs.ie/en/.

3. Mortgage account details

Balance and transactions: To accurately complete the Mortgage Details section, if you are registered, you can view your balance and the last 12 months of transactions on MyPepper.
Requesting statements: If you cannot access MyPepper, call us on 0818 818 181, and we will provide the necessary account information to help you to complete the form.

4. What are the next steps after I submit my completed financial statement?

When we receive your completed financial statement, our Arrears Support Unit will review it. We will send a copy of the completed form back to you in the post.
We must make sure we have all the information we need to fully understand your personal circumstances and to find a solution that is suitable for you. To do that, we may contact you to check the information in your financial statement and ask a few additional questions. If we need more documents from you, we will ask for them at this stage.
Once we have all the information we need, we will complete an assessment based on your financial circumstances.
When a decision has been made on how we can help you, we will contact you.

Need more information?

You can find more details in our FAQs.