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Ulster Bank has identified a mortgage system-generated error which may have impacted certain customer mortgage accounts which transferred to Pepper Advantage.
The error had an impact on the amount of mortgage interest that accrued on the mortgage balance and, in some cases, affected the phasing of customer Normal Monthly Repayments (NMR). The error did not impact the total amount of capital to be repaid on the mortgage or the rate of interest charged.
Want greater control and visibility over your Mortgage account? MyPepper lets you access your account online at anytime:
Explore the latest updates and important news from Pepper including helpful information on interest rates and managing your mortgage.
Local communities are close to our hearts and we support several charitable causes and community groups. Our employees also coordinate various initiatives throughout the year, including volunteering and fundraising days in Shannon and Dublin. Some of our beneficiaries to date include; Milford Hospice, Our Lady’s Hospice, Irish Cancer Society, ClareHaven, Adapt House, Mid West Simon Community, Dublin Simon, St Michaels House.
The person I spoke to was Jacob, he was extremely helpful, I received my paperwork within days and he called to make sure that I received it. I'm very happy with pepper so far.
The customer service people I spoke to were amazing, they included Victoria, Lorraine, and Ciara, they were so very helpful and reassured my with my enquiries, they are definitely an asset to your business.
I always find the staff very helpful and very understanding of the issues that are required.
The person I spoke to was very professional and polite and helped me set up a direct debit for my payments.
I found the person positive, polite and professional.
I must say since you took over my mortgage, I’m so grateful for your patience and understanding, as I was very nervous initially. The experience has been a pleasure.
Keep doing what ye are doing, everyone at Pepper must be the best to deal with. You are very friendly people.
I was very impressed with the way my query was dealt with and the required documents were in the post the following day.
We are currently contacting a small number of our customers in relation to a mortgage repayment error. If you are impacted by this error, you will receive a letter in the coming weeks.
For more information about the error, please read our update.
Pepper is committed to working with customers who are in or facing financial difficulties to find the best solution where possible to get you back on track.
Managing your finances can be challenging at times. If you are worried about your mortgage repayments, let us know. The sooner you share your situation with us, the sooner we can help you find a solution.
If you have fallen behind with your mortgage repayments or are worried about the prospect of falling behind, the Standard Financial Statement (SFS) is a form designed to help you. Please see our consumer guide to completing the SFS.
Our friendly and experienced team is here to help you succeed by offering the right support whenever you need it.
If you can’t find the information you’re looking for, contact us and we’ll answer any questions you may have.