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We're here to help

 

Make it easier to manage your mortgage with all the information you need in one place

 

What can we help you with today?

 

 

Manage your Direct Debit

Have a general mortgage query?

Do you need to register for MyPepper,  complete a form or switch your loan account? 

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Make a payment

Discover your payment options and learn how to make a payment to your mortgage account.  You can also set up or change your Direct Debit. 

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Understand interest rates

Learn about current interest rates, recent changes and how they may impact you.

Do you have a Commercial loan?

Do you have a Commercial/SME loan?

If you are SME Business with a Commercial loan and you need support.

CUSTOMER UPDATE FEBRUARY 2024

 

Mortgage repayment error impacting some customers

 

We are currently contacting a small number of our customers in relation to a mortgage repayment error. If you are impacted by this error, you will receive a letter in the coming weeks.

 

For more information about the error, please read our update.

 

Read more

Manage your Mortgage online with MyPepper

 

Want greater control and visibility over your Mortgage account? MyPepper lets you access your account online at anytime:

  • View your account summary, check your balance, next payment date and next payment amount
  • Make mortgage payments
  • Complete a SFS or an I&E form in your own time as you can save and return to it later
  • Access helpful forms and documents

 

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Latest Updates

Explore the latest updates and important news from Pepper including helpful information on interest rates and managing your mortgage.

15 July 2024

Pepper Advantage Ireland Appoints Antoinette Dunne Non-Executive Director

Read more
19 March 2024

Pepper Advantage Ireland Appoints Two New Non-Executive Directors

Read more
21 December 2023

Pepper Advantage Gender Pay Gap Report 2023

Read more
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Helping our community thrive

Local communities are close to our hearts and we support several charitable causes and community groups. Our employees also coordinate various initiatives throughout the year, including volunteering and fundraising days in Shannon and Dublin. Some of our beneficiaries to date include; Milford Hospice, Our Lady’s Hospice, Irish Cancer Society, ClareHaven, Adapt House, Mid West Simon Community, Dublin Simon, St Michaels House.

 

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What our customers think of us

 

 

★★★★★

 

Extremely helpful

 

The person I spoke to was Jacob, he was extremely helpful, I received my paperwork within days and he called to make sure that I received it. I'm very happy with pepper so far.

 

Tina, Wicklow

★★★★☆

 

Amazing

 

The customer service people I spoke to were amazing, they included Victoria, Lorraine, and Ciara, they were so very helpful and reassured my with my enquiries, they are definitely an asset to your business.

 

Jean, Waterford

★★★★★

 

Very understanding

 

I always find the staff very helpful and very understanding of the issues that are required.

 

Aidan, Dublin

★★★★☆

 

Professional

 

The person I spoke to was very professional and polite and helped me set up a direct debit for my payments.

 

Keith, Dublin

★★★★☆

 

Positive and polite

 

I found the person positive, polite and professional.

 

Brendan, Waterford

★★★★★

 

Patience and understanding

 

I must say since you took over my mortgage, I’m so grateful for your patience and understanding, as I was very nervous initially. The experience has been a pleasure.

 

Maria, Cork

★★★★★

 

Keep doing what you are doing

 

Keep doing what ye are doing, everyone at Pepper must be the best to deal with. You are very friendly people.

 

Mary, Cork

★★★★★

 

Impressive

 

I was very impressed with the way my query was dealt with and the required documents were in the post the following day.

 
Alex, Kilkenny

Experiencing financial difficulties? Please get in touch

 

Pepper is committed to working with customers who are in or facing financial difficulties to find the best solution where possible to get you back on track.

 

Managing your finances can be challenging at times. If you are worried about your mortgage repayments, let us know. The sooner you share your situation with us, the sooner we can help you find a solution.

If you have fallen behind with your mortgage repayments or are worried about the prospect of falling behind, the Standard Financial Statement (SFS) is a form designed to help you.  Please see our consumer guide to completing the SFS.

 

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Get the support you need

 

Our friendly and experienced team is here to help you succeed by offering the right support whenever you need it. 

 

If you can’t find the information you’re looking for, contact us and we’ll answer any questions you may have.