Need help with your commercial loan?


If you’re having business cash flow issues and are concerned you may not be able to make your commercial loan repayments, it’s reassuring to know you have options.


We're here to help


Running a small or growing business can be challenging, and financial setbacks can happen to anyone. It’s a good idea to get in touch as soon as you start to feel concerned. We can help you find ways to meet your obligations and resolve any difficulties, so you can get your business back on track.


It’s important to address any financial difficulties as early as possible – if we can work together early, we may be able to avoid the situation becoming worse. For example, we can carry out a credit review, and identify alternative arrangements to suit your business situation, as well as your current credit facilities and loan security.


Find out more about how we can help by calling 0818 882 241 from Monday - Friday between 9am and 5pm.   

Explore your options

We will guide you through the following steps if you are a SME customer experiencing difficulty making payments on your commercial loan.
  • 1

    Get in touch

    If you are worried your business may have financial difficulties that will affect your ability to repay your commercial loan, let us know as soon as possible so we can discuss some options. It’s also a good idea to talk to your financial adviser or accountant.

  • 2

    Share your financial information

    To carry out a confidential credit review, we will ask you for up-to-date financial and tax information, including cashflow projections, business plans, financial statements, bank statements, and a sworn statement of affairs. You will need to complete an Income and Expenditure Statement (I&E). You can choose to meet with us in person in Dublin or Shannon, or we can discuss your situation over the phone – either way, we want to ensure your privacy and security during this meeting.

  • 3

    We will make an assessment

    Once we have all this information, we will consider things like your financial circumstances (including your ability to make repayments and your personal and business debt), previous repayments history, rental property income, agreements with other lenders, and your assets. We may need a third party review of your business – if so, we will let you know in writing, and we will share that report with you.

  • 4


    Our goal is to find a solution that works for you, and we aim to make that decision within 15 days of receiving the information we need. If we have been unable to finalise a decision within that time, we will tell you the reason and how long it will take to reach a decision.

Find out more about how we can help by calling 0818 882 241.

Helpful resources

For more information, please read the Information Booklet for Small and Medium-Sized Enterprises (SMEs) in Financial Difficulties in the Helpful Resources section below or contact us if you would like to receive a copy of the information booklet. Our team are here to help you.



Getting help during financial difficulty

Learn about our process to help you when things in your business are tough.


Central Bank SME Regulations 2016

Read about the regulations that govern small and medium-sized business lending. 

Commercial Loan FAQs

What should I do if I’m struggling to make my monthly commercial loan repayments?
Please call our Commercial Team on 0818 882 241 as soon as possible. You have options, and we are committed to working with you to find a solution. Our team is available Monday to Friday, 9am to 5pm.
Can I meet with someone to discuss my loan?
Yes, please call us on 0818 882 241 and we will arrange a meeting in our offices, or another location that is convenient to us both. We prefer to meet in a Pepper office as this provides a secure and private environment for everyone, and we can do this in person or over video call. You may wish to bring a trusted adviser or accountant with you if you feel this would be useful. Contact us in advance if you wish to have a third party attend the meeting with you.
What happens if I don't agree with your solution?
Where a repayment arrangement cannot be agreed you are still required to meet the scheduled repayments on your commercial loan and failure to do so may result in Pepper appointing a Receiver, initiating legal proceedings or repossessing the secured property.
How can I appeal your decision?

You have the option to appeal a decision to our dedicated SME Appeals Board if you are not satisfied with:

  • the withdrawal or reduction of your commercial loan,
  • a special term or condition required in order to provide you with an alternative arrangement,
  • our refusal to offer you an alternative arrangement,
  • your refusal to accept an alternative arrangement offered to you,
  • having been classified as "not co-operating"


Appeals must be submitted in writing to the Appeals Board within 20 working days from the date you are notified of a decision.

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Talk to us now


Please call our Commercial team experts on 0818 882 241