Get help managing your buy-to-let mortgage


If you’re finding it difficult to make your mortgage payments on your buy-to-let property, we’re here to help you get back on track.


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We are here to help


Property investment can help you build security for the future, but unexpected financial difficulties can derail your plans and leave you feeling overwhelmed by your mortgage payments. Whether you have one buy-to-let property or many, we can help you get back in control with tailored options for your specific circumstances.


If your buy-to-let property is the only residential property you own in the state, it may be considered a primary residence for the purposes of resolving your payment difficulties. Learn more about the options for primary residence mortgages here.

How to get started

It’s important to talk to us as soon as possible if you miss a mortgage payment on your buy-to-let property, or you think you might miss one soon.

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    Speak to us


    If you’re concerned about your buy-to-let mortgage repayments, get in touch as soon as you can. If you wait, the problem may get worse, and your options could be limited. You may also want to seek independent financial or legal advice.

  • 2

    Complete the income and expenditure form


    We’ll ask you to complete an income and expenditure form so we understand more about your finances. This form asks you for information about your personal circumstances, your mortgage(s), your income and outgoings. We need this information to properly assess your situation so we can help you find the best solution.

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    We'll assess your application and get in touch.


    Once we’ve received all your information, our team will assess your situation and decide on the best solution that will work for you over the long-term. We’ll be in touch soon with some possible options to help you move forward.

Buy-to-let Mortgage FAQs

What should I do if I’m finding it difficult to make my monthly mortgage repayments?

We are here to help.

If you are having difficulties making your monthly mortgage repayment, please talk to us. 

There are options available, and we are committed to working with you to find a solution.

Please call us on 0818 818 181.


We can try to agree an approach that will assist you in dealing with the repayments you owe. To do this, we may ask you to complete an Income and Expenditure form (I&E) to help us understand your finances. You may also be asked to provide supporting documents that we consider relevant, such as bank statements or proof of income.

What is an Income and Expenditure (I&E) form ?
The I&E is also used for all borrowers in respect of Buy to Let (BTL) properties to obtain details of their current financial circumstances.  This is a document used to obtain financial information from the borrower in order to assess their case when the borrower is no longer in the Mortgage arrears resolution process (Marp).
What is the difference between the Standard Financial Statement and the Income & Expenditure form (I&E?)
The information required to complete the SFS and I&E are the same.  
The only difference is the SFS is used by customers in the Mortgage Arrears Resolution Process (MARP) and explains the steps in the process that are applicable to cases in the MARP and the I&E  is the same document as the SFS but is for use on accounts which are outside the protections of MARP.
I need help completing the Standard Financial Statement (SFS) or and Income and Expenditure (I&E) form ?

Start by gathering all your relevant information, including bills, receipts and documents. You should include all your basic living expenses. Completing one of these forms is useful as it may help you to think of ways to reduce your expenses and spending. Download a copy of the I&E, where applicable. There are options available if you need help:


MyPepper: You can now fill out and submit your SFS or the I&E online, which is usually quicker and easier than using paper forms. You’ll be able to save your SFS or the I&E as you go, which means you can come back to it later if you need more information. When your digital SFS or the I&E is complete, you simply press “submit”. Register with MyPepper to complete your SFS or the I&E form online.


Speak to us: Our specialist team responsible for your mortgage can help you complete the SFS or the I&E. We provide help over the phone. Or, if you prefer to meet in person, we can arrange a suitable time and location for a meeting at our offices in Dublin or Shannon, or at your home if that would suit you better. Whichever you choose, we will ensure to maintain your privacy.


Independent advice: You may prefer to seek independent advice from your financial advisor or from MABS (the Money Advice and Budgeting Service). MABS is a national, free, confidential and independent advice service for people in debt difficulties or in danger of getting into debt difficulties. The MABS Guide to the Code of Conduct on Mortgage Arrears is available at It will help you to complete the SFS or I&E The Useful Contacts section provides details on MABS and other useful contacts.

When we receive your completed SFS, our ASU will review it and we will send a copy back to you in the post.


Supporting documentation: We may also ask you to provide other documents so that we can assess your situation. These could include bank statements and proof of income.

Can I meet with someone to discuss my mortgage?

Yes, you can contact us on 0818 818 181 and we will arrange a meeting with you.

The preference is to conduct meetings in a Pepper Advantage office as this provides a secure and private environment for all parties. The meeting can be conducted in person or over video call.  You also have the option of having a nominated third party accompany you to the meeting, please contact us in advance of the meeting to arrange for a third party to be present.

Forms you may need when experiencing financial difficulty



Income and Expenditure form

If you are outside the Mortgage Arrears Process, download the income and expenditure form.

Guide to Completing a Standard Financial Statement

Download the Guide to Completing the SFS.
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Get In Touch


Our friendly and experienced team is here to help you succeed by offering the right support whenever you need it. 


If you can’t find the information you’re looking for, contact us and we’ll answer any questions you may have.