Pepper Advantage Ireland – Accessibility Statement

At Pepper Advantage Ireland, we want our services to be easy to use for everyone.
This includes using our website, understanding our letters and connecting with customer support.
We are working to make our services accessible for all.

1. Our Commitment

We want our customers to use our services and understand the information we provide about our services both on our website and in our letters.

Here’s what we do to make this happen:

• We use plain, easy-to-read language on our website, in our documents, and in our customer communications.
• Our website can be used with tools like screen readers and voice commands.
• We offer services in different ways — online, by phone, by post, or in person if needed.

2.  Making Our Website Accessible 

Here’s what this means for you:

• Our content uses everyday language and is easy to read.
• You can use keyboard shortcuts or a screen reader to move through the website.
• You can zoom in to make text or image larger using your browser.
• The website works on phones, tablets, and computers.
• We’re reviewing colours and text sizes to make them easier to see.
• Our images include descriptions, so you know what’s shown even if you can’t see them.

3. Supported Browsers 

Our website works with modern browsers including:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Apple Safari

We will also work to support new versions of these browsers.

4. Customer Support Accessibility 

 We want to make it easy for you to contact us.

• Call us – see phone numbers below.
• Meet us – we can arrange a video call or an in person meeting at our offices in Dublin or in Shannon.

• Nominate someone – you can give permission for a third party (like a family member or Money Advise and Budgeting Service (MABS) advisor), to speak with us on your behalf.
• Use MyPepper – our online portal is available to most residential mortgage customers.

Please note that MyPepper has not yet been fully tested for accessibility.
Some features may not work with assistive tools. If you have difficulty in using MyPepper, please contact us. We will do our best to assist you or provide the information or service in an alternative format.

5. Contact & Support Options

Phone

Postal Address

Pepper Advantage Ireland, 4310 Atlantic Avenue, Westpark Business Campus, Shannon, Co. Clare, Ireland

Online Services

6. Limitations and Ongoing Improvements

We are working on making the site easier to use for everyone:

• Making it easier to move around the website using a keyboard (instead of a mouse).
• Testing our website regularly to find problems and fix them.
• Reviewing content to make sure it is simple and easy to understand.
  

We regularly test our platforms and conduct accessibility audits to identify areas for improvement.

7. Feedback

We welcome your feedback.
If something is hard to use or understand, or you need information in another format, please contact us:

8. Review of This Statement 

We review this Accessibility Statement at least once a year.