Getting help when you are facing financial difficulties

We know life can be unpredictable. Things like illness, job loss, separation, rising costs or changing interest rates can make mortgage payments hard to manage. If you’re having money problems, you’re not alone and we’re here to support you.

Customer experiences

While everyone’s situation is different, some of these experiences may sound familiar. The best way to tackle financial difficulty is to deal with it as soon as possible.

Ciara's story

Reduced working hours

Ciara never had any money concerns until her work hours and salary were reduced. This left her struggling to meet her mortgage repayments.

Ciara read about the Mortgage Arrears Resolution Process (MARP) online and called us to find out more about it.

Our customer services team explained the process and offered help to complete a Standard Financial Statement (SFS). Once we had received the completed SFS, we reviewed Ciara’s financial circumstances. We agreed an arrangement which allowed her to make reduced monthly repayments for a period until her situation improved.

If you have missed a payment or think you are likely to, you should talk to us and fill out an SFS as soon as possible.

For more information on how we can support you, go to Need help with your mortgage repayments?

Gary & Sarah’s story

Marriage separation

Gary and Sarah had a joint mortgage. However, when their relationship broke down Gary left the family home and household income fell. As a result, their mortgage went into arrears.

Gary and Sarah completed a Standard Financial Statement (SFS) online and returned it to us. After a review of their financial circumstances, we offered them a term extension. This meant it would take them longer to pay off the mortgage, but would allow them time to get back on track.

If you have missed repayments and are unable to catch up, you should complete an SFS as soon as you can.

For more information on how we can support you, go to Need help with your mortgage payments?

Michael’s story

Buy-to-let property

Buy-to-let property

Michael had a buy-to-let (BTL) property with a BTL mortgage. However, his tenant moved out and the property was left vacant. He needed to complete some repairs before it could be rented out again, which meant he was not collecting rent. This made it difficult for him to keep up his mortgage repayments.

Michael contacted us and our customer service team discussed possible options with him.

If you are having difficulty meeting your repayments on a buy-to-let mortgage, you should complete an Income and Expenditure (I&E) form as soon as you can.

For more information on how we can support you, go to Get help managing your buy-to-let mortgage.

Whatever the reason for your financial difficulties, we are here to help.

Please get in touch and talk to us. Once we know your circumstances, we can suggest the best way to help you move forward. We want to help you take control of your finances as soon as possible.

Need help? Select your type of loan and explore your options:

I have a mortgage on my home

If you need help with repayments on the home you live in, see how we can help.

Explore your options

I have a mortgage on my rental property

If you’re having difficulties repaying the mortgage on your buy-to-let property, see how we can help.

Explore your options

I have a consumer loan

If you need support with your personal loan, see how we can help.

Explore your options

I have a commercial loan

If you need help with your business loan, see how we can help.

Explore your options

Get ready for a confidential discussion

When you're ready to speak with us, it helps if you have some key details to hand. This will make it easier for us to understand your situation and give you the right support.

We may ask about:

Your personal circumstances
Details of your current mortgage
Your income and expenses
Any other debts
Any other properties or assets you own

Ready to chat?

Understanding your finances

Knowing how much money you have coming in and how much you spend can help you feel more in control of your finances. This is especially important if you're dealing with money worries or unexpected costs. A simple budget is a great place to start.

Make a budget

There are free tools available to help you plan your budget. One helpful option is the My Budget tool from MABS (the Money Advice and Budgeting Service). It will give you a clear picture of your financial situation and help you work out a budget plan.

Independent advice

It is important to seek appropriate independent legal and/or financial advice. You can contact MABS, a free independent service for people in financial difficulties. Contact MABS at www.mabs.ie, or call the helpline on 0818 07 2000, Monday to Friday 9am to 8pm.

Abhaile is a free service available through MABS to help homeowners deal with home mortgage arrears. It provides confidential and independent financial and legal advice and help from experts.

You can find out more about by contacting MABS on the helpline 0818 07 2000, Monday to Friday 9am to 8pm.

For more information on other types of support that may be available to you, see Useful contacts.

For tips on managing your money, read our simple guide to budgeting.