Getting help when you are facing financial difficulties

We know life can be unpredictable. Things like illness, job loss, separation, rising costs, or changing interest rates can make mortgage payments tough to manage. If you’re experiencing any of these, you’re not alone and we’re here to support you.

Customer experiences

Whilst everyone’s situation is different, some of these experiences may sound familiar. The best way to tackle financial difficulty, is to deal with it as soon as possible.

Ciara's story

Reduced working hours

Ciara never had any money concerns until her work hours and salary was reduced. This caused her to struggle to meet her mortgage repayments.

Ciara read about the Mortgage Arrears Resolution Process (MARP) online and called us to find out more about it.

Our customer service agent explained the process and offered help to complete a Standard Financial Statement (SFS). Following receipt of the completed SFS, Pepper reviewed Ciara’s financial circumstances and came to an arrangement which allowed her to make reduced monthly repayments for a period until her situation improved.

If you have missed a payment or think that you will, you should fill out an SFS as soon as possible. You can find more information on our dedicated support page.

Gary & Sarah’s story

Marriage separation

Gary and Sarah had a joint mortgage but the relationship broke down and Gary was no longer living in the family home. Their mortgage went into arrears due to the reduced household income.

They each completed a Standard Financial Statement (SFS) online and returned it to us. Following a review of their financial circumstances Pepper offered a term extension which meant that whilst it would take them longer to pay off the mortgage, it allowed them time to get back on track.

If you have missed repayments and are unable to catch up, you should complete an SFS as soon as you can. You can find more information on our dedicated support page.

Michael’s story

Buy-to-let property

Michael has a Buy To Let (BLT) property however his tenant moved out and the property is now vacant. He needed to complete some repairs before the property could be rented out again, which meant he was not collecting rent. This was affecting his ability to make the mortgage repayments.

Michael contacted Pepper and our customer service agent was able to discuss possible options with him.

If you are having difficulty meeting your repayments, you should complete an Income & Expenditure form as soon as you can. You can find more information on our dedicated support page.

Regardless of the reason for the financial difficulties, we are here to help.

Please get in touch and once we know your circumstances, we can suggest the best approach to help you move forward, so that you can take control of your finances sooner.

Need help? Select your product type and explore your options:

I have a mortgage on my home

If you need assistance with the loan on the home you live in, see how we can help.

Explore your options

I have a mortgage on my rental property

If you’re having difficulties paying your mortgage on your investment property, see how we can help.

Explore your options

I have a consumer loan

If you need support with your personal loan, see how we can help.

Explore your options

I have a commercial loan

If you need help with your business loan, see how we can help.

Explore your options

Get ready for a confidential discussion

When you're ready to speak with us, it helps if you have some key details to hand. This will make it easier for us to understand your situation and give you the right support.

We may ask about:

Your personal circumstances
Details of your current mortgage
Your income and expenses
Any other debts
Any other properties or assets you own

Ready to chat?

Understanding your finances

Knowing how much money you have coming in and what you spend can help you feel more in control of your finances.
This is especially important if you're dealing with money worries or unexpected costs. A simple budget is a great place to start.

Make a budget using the Money Advice and Budgeting Service (MABS) tool

There are free tools available to help you plan your budget. One helpful option is the MABS My Budget tool if you need support. It provides free and independent expert advice and it’s confidential.

Independent advice

It is important to seek appropriate independent legal and/or financial advice. One option is to contact MABS (Money Advice & Budgeting Service). MABS is a national, free, confidential and independent advice service for people in debt difficulties. You can contact them at www.mabs.ie, or call their helpline on 0818 07 2000, Monday to Friday 9am to 8pm.

Abhaile is a service available through MABS to help homeowners find a resolution to home mortgage

arrears. It provides free confidential and independent financial and legal advice and help from experts.

You can find out more about this service by contacting MABS on their helpline 0818 07 2000, Monday to Friday 9am to 8pm or alternatively you can visit our Forms and Documents section for further information.

Further information on additional supports that may be available to you are outlined under Useful Contacts on our website.

Read our simple guide to budgeting