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A home visit for mortgage support

Meeting you where you are

We understand that life doesn’t always go according to plan. Whether your circumstances have changed, you’ve fallen behind on repayments, or you’re simply worried about the future of your mortgage, we’re here to help you find a sustainable way forward.

A home visit provides face-to-face connection for customers who need a helping hand to understand their options.

How we can help

A personal visit is about securing your future in your home. We offer personalised home visits to anyone who finds themselves in the following situations:

  • You are in arrears: If you have missed payments and aren't sure how to get back on track.
  • You are worried you may go into arrears: If you haven’t missed a repayment yet, but you know things are getting tight and you’re worried about future repayments.
  • Your mortgage term is ending soon: If your mortgage term is expiring soon and you do not have a plan to repay the outstanding balance.

Why request a personal visit?

Sometimes, a phone call isn't enough. Talking with someone in the comfort and privacy of your own home (or another suitable location) at a date and time that suits you can make a world of difference. Our friendly personal visit team is trained to:

  • Listen to your story: Understand your specific financial situation without judgment.
  • Simplify the paperwork: Help you understand the complex forms like the Standard Financial Statement that you need to fill in so we can assess your options.
  • Explore solutions: Explain the different types of options that are available to you.
  • Bridge the gap: Act as a direct link between you and our office team to find the right solution for you.

What to expect during a visit

  • A friendly introduction: Our representative will introduce themselves and show you identification.

  • A comfortable chat: We’ll sit down and go through your current situation together.

  • Purpose of visit: We are there to provide you with any information that you need to understand the process. We’ll also gather information to help us assess your situation and find a possible solution.

  • Clear next steps: Before we leave, you’ll know exactly what happens next and the solutions that may be available to you.

Take the first step today

Don't wait for the worry to grow. The earlier you talk to us, the more ways we have to help.

Request a personal visit