Question 1

How do I appeal a decision about my mortgage?

Accepted Answer

You can submit an appeal in writing to the Mortgage Appeals Board. Mortgage Appeals Board Pepper Advantage 4310 Atlantic Avenue Westpark Business Campus Shannon Co Clare

Question 2

How do I update my personal details?

Accepted Answer

You can update your email and phone number in MyPepper Portal. If you noticed that your details in our correspondence are incorrect, please let us know on 0818 818 181 and we will update it.

Question 3

What is a Direct Debit payment?

Accepted Answer

A direct debit is an automatic payment you can set up to pay your mortgage. If you wish to set up a direct debit, you can do so by either: Completing a direct debit form which we can post to you or...

Question 4

How can I amend or cancel a Direct Debit?

Accepted Answer

In order to amend a DD payment, you must contact Pepper Advantage before the DD is sent for processing. This is usually 10 days before your due date. Otherwise the amendment can’t be enforced until...

Question 5

I would like to change the bank account I make my direct debit payments from. How do I do this?

Accepted Answer

If you would like to change the account your Mortgage is paid from, please print out and complete the relevant Direct Debit Mandate (DDM) from My Pepper, or alternatively call 0818 818 181 and we...

Question 6

Do I need to change my direct debit payment for the increased monthly payment?

Accepted Answer

No, if you pay your Loan by direct debit, the new Loan repayment amount will be automatically taken when your Loan repayment changes.

Question 7

I currently make overpayments to my Loan by a fixed Direct Debit amount, what do I need to do if my monthly repayment increases, i.e. following interest rate increases?

Accepted Answer

Your existing overpayment will remain unchanged, however, if you wish to make further additional payments or if the increase will be more than the existing overpayment amount, you should contact us...

Question 8

Can I change the date my Mortgage is paid on?

Accepted Answer

Yes, you can change the date you pay your mortgage by contacting us on 0818 818 181 and we will walk you through the steps to process your request.

Question 9

Can I change the account my mortgage is paid from?

Accepted Answer

If you would like to change the account your Mortgage is paid from, please print out and complete the relevant Direct Debit Mandate (DDM) by logging into My Pepper, or alternatively call 0818 818 181...

Question 10

Can I make an Overpayment on my Mortgage?

Accepted Answer

Yes, you can make an Overpayment on your mortgage, you can use a lump sum payment made to either Reduce your monthly scheduled repayment amount or to reduce your mortgage term or you can increase...

Question 11

Can I pay be debit card and/or credit card?

Accepted Answer

You can make a payment by debit card in the account holders name. You can make a payment online by registering for the MyPepper portal by clicking here or alternatively you can call us on 0818 818...

Question 12

Can I pay by electronic funds transfer (EFT)?

Accepted Answer

If you’d like to make an electronic funds transfer (EFT), you’ll need your IBAN & BIC numbers and your mortgage account number. Please note if you hold more than 1 account with Pepper Advantage you...

Question 13

Can I pay by cheque or postal order?

Accepted Answer

Yes, to make a payment by cheque, make it payable to Pepper Advantage and write your full name and mortgage account number on the back. Please allow ten working days for your cheque to clear. To make...

Question 14

I pay by standing order/ cheque, Bank Transfer, Debit Card what do I need to do?

Accepted Answer

You will need to make the necessary arrangements to amend your payment amount when you receive the payment change notification letter.

Question 15

Do I need consent from Pepper Advantage to sell my Mortgage Property?

Accepted Answer

There are a number of factors to be considered if you wish to sell your property. Generally, if you only have 1 property with one loan agreement with Pepper Advantage and the sales proceeds will...

Question 16

Can I switch my mortgage to another lender?

Accepted Answer

Yes, and we actively work with customers wishing to switch their mortgage to another lender. We recommend you look at your mortgage options regularly because a different product from another lender...

Question 17

Do I need a solicitor to pay off my mortgage early?

Accepted Answer

It is always advisable to engage the services of a solicitor or legal professional when going through the redemption process.

Question 18

How do I access my deeds?

Accepted Answer

Your deeds will be released either to yourself or your solicitor once your mortgage has been paid in full. If your solicitor needs to see the deeds before settling your mortgage, they can request an...

Question 19

What happens once my mortgage account is closed?

Accepted Answer

The mortgage account will be closed once all funds have been paid. Once the closing process completes, your deeds will be released.

Question 20

What payment methods do you accept for final redemption payments?

Accepted Answer

We accept Bank draft, Cheque or EFT (Electronic fund transfer).

Question 21

1. Introduction

Accepted Answer

We are Pepper Finance Corporation (Ireland) DAC trading as Pepper Advantage, Pepper Asset Servicing and Pepper Money (“Pepper”, “us”,”we”,”our”). We are a member of the Pepper group of companies. Our...

Question 22

2. Why Pepper collects and uses your personal information

Accepted Answer

We collect and process your personal information for a variety of reasons and we rely on a number of legal bases for doing so including: 2.1 To enter into and for the performance of a contract We...

Question 23

3. Types of personal information we collect and how it is used

Accepted Answer

We collect and process various categories of personal information at the start of and for the duration of your relationship with us. We limit the collection and processing of personal information to...

Question 24

4. Your rights in relation to the personal information you have given to Pepper

Accepted Answer

You have a number of rights in relation to the personal information which Pepper holds about you. If you choose to exercise any of these rights, we may ask you to verify your identity by providing us...

Question 25

5. How do we use Automated Decision Making

Accepted Answer

To help us make decisions quickly and to improve our service to customers, we may use automated decision making as part of our loan application process. This means that some parts of the decision...

Question 26

6. How do we use your personal information for direct marketing?

Accepted Answer

Sometimes we may want to make you aware of products and services which we think may be of interest to you based on the product or service you have already received from us, and the personal...

Question 27

7. How we keep your information safe

Accepted Answer

We make every attempt to ensure your personal information is protected and secure. We do this by considering data privacy when developing, designing, selecting and using new systems, products and...

Question 28

8. Who has access to your information and who do we share it with?

Accepted Answer

8.1 Staff and onsite suppliers Your personal information may be accessed by our staff including staff of other members of the Pepper group of companies in order to perform their duties and some of...

Question 29

9. How long do we retain your personal information?

Accepted Answer

By providing you with a loan, we create records that contain your personal information. Records can be held on a variety of media (physical or electronic) and formats. Your personal information is...

Question 30

10. Use of Pepper websites

Accepted Answer

10.1 Introduction This Data Privacy Notice, together with our Website Terms and Conditions, sets out the basis on which we will process any personal information we collect from you or that you...

Question 31

11. Updates to this Data Privacy Notice

Accepted Answer

This Data Privacy Notice may be updated from time to time. You will always find the most up to date version on our websites at www.pepper-advantage.ie or www.peppermoney.ie.

Question 32

12. How you can contact us

Accepted Answer

If you have any queries about your data protection rights or are making a complaint in relation to how we handle(d) your personal information, you can write to our Data Protection Officer, at the...

Question 33

13. Client Data Privacy Notices

Accepted Answer

OTTERHAM PROPERTY FINANCE DAC DATA PRIVACY NOTICE BELTANY PROPERTY FINANCE DESIGNATED ACTIVITY COMPANY (“BELTANY”) DATA PRIVACY NOTICE ENNIS PROPERTY FINANCE DESIGNATED ACTIVITY COMPANY (“ENNIS”)...

Question 34

What is a Direct Debit payment?

Accepted Answer

A direct debit is an automatic payment you can set up to pay your mortgage. If you wish to set up a direct debit, you can do so by either: Completing a direct debit form which we can post to you or...

Question 35

How can I amend or cancel a Direct Debit?

Accepted Answer

In order to amend a DD payment, you must contact PepperAdvantage before the DD is sent for processing. This is usually 10 days before your due date. Otherwise the amendment can’t be enforced until...

Question 36

What is an ATR?

Accepted Answer

ATR stands for Accountable Trust Receipt. When Title Deeds (property ownership documents) are required by your solicitor and there is a balance outstanding on the mortgage, the deeds are sent out on...

Question 37

Is there a fee to take the deeds on ATR?

Accepted Answer

Yes, there may be a fee charged for this service, please contact us at 0818 818 181 to confirm the applicable fee.

Question 38

What do I need to do to get the deeds sent out on ATR?

Accepted Answer

We can issue deeds on ATR if we receive the request from a Solicitor together with the written authority of all the borrowers on the account and the associated ATR fee.

Question 39

What is the turnaround time for sending the deeds out?

Accepted Answer

All deeds are held in a secured location offsite. It generally takes 10-15 working days from the time we receive the request from a Solicitor, together with a borrower authority and the associated...

Question 40

How are deeds sent?

Accepted Answer

Deeds are either sent to your solicitor by DX (Document Exchange used by Solicitors) or by registered post

Question 41

I’ve paid off my mortgage – how do I get my deeds?

Accepted Answer

Once you have paid off your mortgage loan, please send a written request to the following address confirming where you wish the deeds to be sent to. Pepper Advantage, 4310 Atlantic Avenue, Westpark...

Question 42

What is a ‘vacate / deeds on final receipt’?

Accepted Answer

When a mortgage is paid in full and the property is no longer relied on as security for any other mortgages, Pepper Advantage will release the charge with the property registration authority, this is...

Question 43

My Loan is repaid in full and I have received a letter notifying me of an interest rate increase.

Accepted Answer

If you have repaid your loan in full, you should disregard this letter as the interest rate change will not impact your loan.

Question 44

Do I need to change my direct debit payment for increases to my monthly payments?

Accepted Answer

No, if you pay your Loan by direct debit, the new Loan repayment amount will be automatically taken when your Loan repayment changes.

Question 45

I pay my mortgage by Standing Order/Cheque, Bank Transfer, Debit Card. What do I need to do for increases to my monthly payments?

Accepted Answer

You will need to make the necessary arrangements to amend your payment amount when you receive the payment change notification letter.

Question 46

I am concerned that I won’t be able to make my mortgage repayments due to the increase in interest rates or the rising cost of living (or both); what are my options ?

Accepted Answer

We have a highly experienced team who work with customers to find solutions if they can’t meet their repayments. We offer one of the broadest ranges of temporary and longer-term forbearance solutions...

Question 47

I have an agreed Alternative Repayment Arrangement (ARA) with Pepper. How does ECB rate change affect the arrangement?

Accepted Answer

The terms of any agreed alternative repayment arrangement (ARA) will remain in effect. However, the interest rate on your Loan may increase or decrease in line with the ECB base rate. If you are...

Question 48

I have an agreed Personal Insolvency Arrangement with Pepper. How does ECB rate changes affect the arrangement?

Accepted Answer

If you are currently in a Personal Insolvency Arrangement (PIA), your payment may stay as agreed. However, if the interest rate has not been fixed as part of the PIA and you have a mortgage that...

Question 49

Are the interest rate increases consistent with the terms and conditions of my mortgage?

Accepted Answer

The level of interest rates charged on mortgage loans and the basis for the adjustment of the mortgage rate, are commercial decisions and must be made in line with the terms of the original or...

Question 50

I have a Split Mortgage. How does this rate change affect the arrangement?

Accepted Answer

Split Mortgages restructure your mortgage so a portion of your loan becomes a warehoused loan, typically accruing zero interest, while the remaining balance continues to accrue interest. If the...

Question 51

Does Pepper benefit from the interest rate increases?

Accepted Answer

Pepper does not receive any direct economic benefit from the increase in interest rates. The interest rate increases being passed on cover the rising cost of funds being incurred by the beneficial...

Question 52

I have a Price Promise product, will my rate/payments increase when interest rates increase?

Accepted Answer

Price Promise is a variable rate mortgage, that will never be more than a margin (1.4%/1.50%) over the published ECB base rate. When changing variable interest rate products, Pepper will write to you...

Question 53

Can I fix my interest rate on my mortgage at Pepper?

Accepted Answer

Pepper is not involved in new residential mortgage lending in Ireland, so it does not offer a range of alternative mortgage products including fixed rate products. We would encourage residential...

Question 54

How can I find out how much my new repayment will be after the rate on my account increases?

Accepted Answer

You will receive correspondence from Pepper when the interest rate increase is applied to your account. This letter will notify you of the new monthly repayment amount, after the interest rate...

Question 55

Can I switch my mortgage to another lender?

Accepted Answer

Yes, and we actively work with customers wishing to switch their mortgage to another lender. We recommend you look at your mortgage options regularly because a different product from another lender...

Question 56

I currently make overpayments to my Loan by a fixed Direct Debit amount, what do I need to do if my monthly repayment increases, i.e. following interest rate increases?

Accepted Answer

Your existing overpayment will remain unchanged, however, if you wish to make further additional payments or if the increase will be more than the existing overpayment amount, you should contact us...

Question 57

Do I need to change my direct debit payment for the increased monthly payment?

Accepted Answer

No, if you pay your Loan by direct debit, the new Loan repayment amount will be automatically taken when your Loan repayment changes.

Question 58

Does Pepper offer fixed rate mortgages?

Accepted Answer

No, Pepper does not offer new residential mortgages in Ireland, including fixed rate options. We encourage you to regularly review your mortgage options, as another lender may have a better product...

Question 59

I am currently on a fixed rate which will move to an interest rate tracking ECB at the end of the fixed rate period, what does the recent rate changes mean for me?

Accepted Answer

The rate changes will not impact your loan while you are in a fixed rate. When your fixed rate expires your interest rate will move onto the prevailing ECB interest rate. We will notify you before...

Question 60

I am currently on a fixed rate which will move to a Variable Interest Rate at the end of the fixed rate period, what does the recent rate changes mean for me?

Accepted Answer

The rate change will not impact your loan while you are in a fixed rate. When your fixed rate expires your interest rate will move onto a Variable Interest Rate. We will notify you before your fixed...

Question 61

What is a Variable Interest Rate?

Accepted Answer

Variable Interest Rates are subject to change, meaning that the interest rate can go up or down subject to a variety of factors determined by your Lender. It isn’t specifically linked to the European...

Question 62

Does Pepper have a Standard Variable Interest Rate?

Accepted Answer

No, mortgages are on various interest rate products including Variable Interest Rates transferred to Pepper as part of loan portfolio sales from many different Lenders in Ireland. These interest rate...

Question 63

How are decisions made in relation to Variable Interest Rates?

Accepted Answer

Pepper as legal title holder manages interest rate decisions on behalf of the beneficial owner of the loans in relation to changes to variable interest rates. When making decisions on Variable...

Question 64

I have a Variable Interest Rate mortgage with Pepper, what do the interest rate changes mean for my loan?

Accepted Answer

If any changes are to be made to your Variable Interest Rate, Pepper will write to you in advance, providing advance notice of any interest rate change. Notification letters relating to interest rate...

	Ireland	Outside Ireland
For all Pepper Residential Loans;	0818 818 181	+353 61 236 928
For all Pepper Commercial Loans;	0818 882 241	+353 61 236 908
If your Lender prior to the transfer of your Loan to Pepper was Mint Funding Limited;	0818 239 239	+353 61 236 907
If your Lender prior to the transfer of your Loan to Pepper was Finance Ireland;	0818 995 995	+353 61 236 925
For Personal Insolvency;	0818 452 453	+353 61 236 933

	Ireland	Outside Ireland
If your mortgage is through MoCo	0818 210 255	+353 61 236 920

Contact us

Help and support

We're here to take your call

Write to us at the address below, or send us a message

Shannon

Customer feedback

Have a complaint?

Want to share a compliment?