Commercial Real Estate

Pepper has unrivalled experience and expertise in migrating multi-billion Commercial Real Estate (CRE) loan portfolios onto our servicing platform.

The client

A cohort of leading international investment groups has retained Pepper to manage the transfer of a significant commercial loan portfolio, including several thousand loans and borrowers.

Client objectives

The client required the transfer to be completed within a tight timeframe of three months, which is significantly less than the norm. They also wanted to engage with borrowers as quickly as possible to agree strategies and plans and address the issue of “value leakage” due to inactivity.

Pepper approach

The scope of the work included programme initiation, scoping and planning, execution and transition and take-on.

  • Planning

Involved detailed scoping, including rehearsing the migration process and preparing the servicing team for the “go live” date.

  • Communication

Ensured a rigorous plan to keep all stakeholders informed, including carefully managing customer relationships.

  • Regulation

Gave careful consideration to all applicable requirements including the transfer of necessary loan documentation.


We delivered the transition programme within a six-week period. This included Primary and Special Servicing team set-up and training, migration of the loan portfolio, loan documentation transfer and transition to a business-as-usual operation

By the numbers:


Growth in Residential assets under management in 2014.


Residential loan portfolio transitions are typically completed within an 6-10week period.


Successful completion of Residential transition programmes.